← Novv Model AI
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Support

How can we help you?

Contact Us

Send us an email and we'll get back to you as soon as possible.

[email protected]

Frequently Asked Questions

How do I generate photos?
1. Select an AI model or create a random one
2. Upload your product photo
3. Choose pose and background
4. Tap "Generate"
AI will create your professional photo in seconds.
How do I get started?
You need to sign in with your Google or Apple account to generate images. After signing in, you can purchase credits or subscribe to Premium for unlimited generations.
How do I cancel my subscription?
If you subscribed on the web (app.novv.ai):
1. Sign in at app.novv.ai
2. Click "Pricing" in the top menu
3. Press the "Manage Subscription" button
4. Cancel your subscription on the page that opens

If you subscribed in the iPhone/iPad app:
1. Open Settings app
2. Tap your name at the top
3. Select "Subscriptions"
4. Find Novv Model AI and tap "Cancel Subscription"

In both cases cancellation stops the next renewal; your access continues until the end of the current billing period.
Can I use generated photos commercially?
Yes, you own all usage rights to generated photos. You can use them for e-commerce, social media, advertising, and other commercial purposes.
Are my photos safe?
Yes! Your uploaded photos are only used for image generation and are deleted from our servers after processing. Images are not shared with third parties and are not used for AI training.
Can I get a refund?
If you purchased on the web (app.novv.ai): You get a full refund within 14 days of purchase for credits you have not used. Technical failures, payments not credited to your account and duplicate charges are refunded regardless of timing. Email [email protected] and we will respond within 3 business days. Full terms: Refund Policy

If you purchased in the iPhone/iPad app: Refunds are subject to Apple's policies:
1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the purchase and select "Report a Problem"

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